Create Opportunities for More Online Leads

Your customers want choice in how they connect with your dealership, from the communication channel to the device they use to the time of day they want to reach you. Take your online customer service to the next level and increase the opportunity for an online lead by adding live chat to your website.

With two options to choose from, Dealer Digital Direct provides the tools for your dealership to either manage live chat inhouse or the convenience of a professional chat agent to answer customer inquiries 24/7.

  • Dealer Managed Chat is a great solution for dealerships looking to elevate the website experience for your customers and who have a dedicated resource to engage with customers.
  • Fully Managed Chat provides around-the-clock answering of customer chats from specially trained automotive chat agents, delivering your dealership a constant online presence to capture incremental sales and service leads.

63% of consumers are more likely to return to a website that offers live chat.

30% of auto shoppers who engage in chat on a dealership's website will make a purchase within 60 days.
Source: R.L. Polk

44% of online consumers say that having questions answered by a live person in the middle of an online purchase is among the most important features a website can offer.
Source: Forrester Research

Features & Benefits

Improve Customer Engagement

Provide personable live chat responses to customer questions, helping to help drive more sales and service opportunities.

Know the Customer

With bilingual chat options available, you’ll be able to reach a larger customer base through a team of automotive experts.

Up-To-Date Metrics

See comprehensive reports that show customer engagement specific to your dealership’s website. Learn what your customers are looking for, so your chat agents can answer specifically to help your dealership sell and service more cars and trucks.

Proactive Approach

Know the customer’s intentions with website traffic monitoring that tracks customer activity in real time. No matter what car, truck or service they’re researching, chat agents will know how to respond to them to help drive the sale into your dealership.

Leads, Leads, Leads

View incremental sales and service opportunities with the delivery of chat leads to your Lead Management System.


Our expert chat agents will respond to customers 24/7 on your behalf with professional answers, based on your specifications authorized by your dealership.

Add Chat to your website to deliver an enhanced experience to your customers, while driving more sales and service opportunities for your store.

Dealer Managed Chat (D3 Websites only): $60 per month

Fully Managed Chat: $995 per month + $500 one-time set up fee

For more information, contact the D3 Resource Centre at (855) 433-8730.