Managing your online reputation has never been so important. With 59 percent of Canadians on Facebook and nearly one-third using social media to seek product and business recommendations before making a purchase, your dealership’s online reputation matters more than ever. Engaging with customers through online review sites and social media can help your dealership drive more traffic to your showroom and service lane.


Online reviews can have a great impact in your customer's choice of dealership. Being proactive and monitoring your online reputation is key to driving traffic to your showroom today. Let our team of reputation experts help you build a winning online reputation strategy. With our solution, you’ll be able to better understand your customers’ needs and experiences in less time using our dashboard.


Dealer Digital Direct’s Social Media & Reputation Management service will help your dealership establish an effective online reputation strategy. Gathering online reviews is automatic with our integration with your dealershipís DMS system. Our white glove service will help respond to your reviews in a timely manner, resulting in faster problem resolution and improved customer relations. With our reporting features, you can dive further into the data behind your online review and social activities. All of this with the goal of increasing your sales and service revenue through a positive online reputation.

Features & Benefits

Review Response

Provides responses on your behalf to all negative reviews in either English or French across top Canadian review sites.

Reporting and Analytics

Measure what matters with dashboard tools that track your reputation progress over time and help you spot trends.

Review Generation

Generate reviews across online review sites using your DMS data and our survey tool that contacts customers via email and pushes their reviews to popular review sites.

Product Specialist

Manage your reputation with the help of a dedicated Product Specialist who will check-in on regular status calls with your dealership.

Mobile App

Access your dashboard from anywhere using our iOS and Android apps so you’re always up to date.

Managed Alerts

Receive email and/or mobile alerts whenever you receive a new review or when an issue arises regarding your reputation.

GET MORE WITH SMRM PREMIUM! Additional $399 Per Month

With the Social Media & Reputation Management Premium upgrade, you get everything that the standard package offers and more! When you upgrade to SMRM Premium, you’ll receive a suite of social media management tools that will be sure to help you engage more customers and drive more traffic.

Upgrade to SMRM Premium package and receive:

  • Social Photos:

    Ability to snap photos from our mobile app and post to Google+, Twitter and Facebook

  • Social Site Creation:

    We will create custom Facebook, Twitter and Google+ profiles on your behalf

  • Social Publishing:

    We publish content to your social pages several times a week in English or French

  • Managed Social Alerts:

    We contact you if issues arise on your social media pages

  • Install Facebook Apps:

    (a) New Vehicle and CPO Vehicle Inventory,

    (b) Incentives, Offers and Service Coupons,

    (c) Stream survey responses and customer testimonials

  • Business Listings Monitoring:

    See how accurate your business information is across many sites